Here are some tips and tricks that might help you out:
Make sure that you have an online account created at www.blendedtea.co. Make sure you are using the correct email address and password. If you do not remember your password, use the “Forgot Password” link on the login page. If you do not receive a reset password email, please make sure to check your junk folder.
When ordering online, our tea is sent out in metal 3-1/2 x 2-5/8 tins containing 2 oz of loose leaf tea.
The problem might be your browser — we don’t support Internet Explorer 7 or earlier. Try upgrading your browser to Chrome or Firefox: http://www.mozilla.org http://www.google.com/chrome Additionally, you can clear your browser cookies and cache, which should solve any issues you are experiencing.
If you are getting an error message related to your billing address, please make sure that the address being entered matches exactly with the one linked to your credit card.
Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.
At this time, we do not offer any price adjustments for current promotions to be added to previous orders or in store purchases.
We accept VISA, Discover, Mastercard and American Express credit cards, VISA Debit and PayPal.
Entering a promo code online will remove any other promotions that you have in your basket. Additionally, you cannot add more than one promotional code to one order.
Please refer to our Shipping Policy under Policies section.
Please refer to our Shipping policy.
We do not currently ship internationally.
Once your order is shipped, you will receive a shipping confirmation email with a “Track Order” button. When the button is clicked, you will be brought to another page where you can follow the shipping process of your package. If you have not received your shipping confirmation within 24hours, please contact us at info@blendedtea.co.
If your order was partially fulfilled, it means that one or more of the items were not shipped with the rest of your order due to them being out of stock. Once the order left our warehouse, a refund was issued for the item(s).
If your order was returned to sender, it is most likely due to an incomplete address, leaving the shipping carriers unable to deliver to your doorstep. Please refer to our Shipping policy for further instructions.
The tax rate applied to your order will be the tax rate associated with the address you are shipping to. For example, if you live in a province/state that charges a total tax of 10% but are having the order shipped to a province/state that charges a total tax of 13%, you will be taxed 13% on the taxable items in your order.
At this time, we are not accepting returns. Please refer to our Refund policy.. It has all the answers you are looking for.
You can reach out to our Customer Service by email hello@blendedtea.co.
At this time, our loose leaf teas only come in 2oz. We will update our site, social networks, and subscribers when new sizes have been added.